1. Raise an issue
Email support@easyretail.net with the subject Easy Retail complaint. You can also call +92 320 328 0000 or start a WhatsApp conversation. Email provides a useful written record of a purchase dispute.
For a missing licence, activation failure or incorrect or duplicate payment, the refund review policy explains the relevant process. For a privacy issue, identify it as a privacy request.
2. What to include
- Your preferred reply contact and the email used for the purchase.
- The order reference, if the issue involves a purchase.
- What happened, when it happened and the resolution you are requesting.
- The app version and relevant error message, if available.
Hide unrelated information in screenshots or receipts. Do not send payment passwords, card security details, private keys, recovery codes or a complete shop database in an initial complaint.
3. Review and next steps
We review the information and may ask for evidence needed to verify the transaction or understand the issue. We aim to provide an explanation, an appropriate next step and an update when additional investigation is needed.
We do not publish a fixed complaint-resolution deadline. The time depends on the issue and any payment-provider, bank or technical investigation. We will communicate the next step and any available estimate for your case. This page does not promise round-the-clock or instant support.
If you call or message about an existing case, include the same order reference or email thread so the details stay together.
4. Ask for a further review
If a response does not address your concern, reply to the same email thread with Further review requested and explain what remains unresolved. Pak Pixels will review the request and explain the outcome or any information still needed.
This process does not restrict a mandatory legal right, an available payment-provider dispute process or your ability to contact an appropriate authority.
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