1. A digital product
Easy Retail desktop is Windows software delivered digitally. There is no physical shipment, courier charge or return parcel for a licence purchase. The official installer is provided through the Download page when the final release is available.
A page marked Installer coming soon is not an available download. We will add the final version and file details with the verified release link. The website preview is illustrative and does not install or activate the desktop app.
2. Payment verification and licence delivery
The application checks payment with the provider before treating an order as paid. Returning from a checkout page alone is not proof of payment.
Once payment has been verified and recorded as paid, the system attempts the purchase email promptly. The licence activation result is independent of email delivery: an email failure should not turn a verified paid purchase into a failed activation.
Delivery is normally attempted after verification, but we do not guarantee an exact arrival time. Provider confirmation, email services, spam filtering and connection issues may cause delays. Contact support if a paid purchase is not delivered; do not pay again merely because the email is delayed.
3. What the purchase email contains
The purchase email is in English and is sent from billing@easyretail.net to the delivery email recorded for that order. It includes:
- Invoice.pdf — the purchase invoice and order details.
- License.txt — the signed licence for the authorised computer.
Keep the exact licence file content unchanged. If you need to use it manually, follow the application's activation instructions. These attachments are not the Windows installer and do not contain a backup of your shop records.
4. Missing email or activation problem
- Return to the application and check the existing payment or licence status.
- Check the inbox, junk and spam folders for the purchase email.
- Confirm the delivery email used for the order.
- If the issue remains, email support@easyretail.net with the order reference and a short description.
Support can review verified delivery or recovery details. Changing the delivery recipient requires an ownership review; it is not silently changed by editing other settings. See refunds and cancellation for unresolved delivery, technical activation or payment problems.
5. Keep your records safe
Store your purchase receipt and licence file securely, and keep independent business-data backups. Recovery of a licence does not recover a lost local database. Before reinstalling Windows or replacing hardware, read the licence and recovery terms and contact support if you are unsure.
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